News & Events

Organization
Community Living Ajax Pickering and Whitby

Website
www.clapw.org

Description of the role

POSITION: CRISIS CASE COORDINATOR (2 POSITIONS)
LOCATION(S): DURHAM REGION
REPORT TO: URGENT RESPONSE MANAGER – JULIE SIDLER
JOB SUMMARY:
The Crisis Case Coordinator (CCC) will support individuals with a developmental disability and mental health needs / challenging
behaviours / or are at risk of involvement with the criminal justice system. The CCC will play a key role in developing, formalizing,
supporting and maintaining linkages between various services and sectors to support an integrated, person-centred response for those
in crisis who are served by the Community Network of Specialized Care – Central East.

The CCC will assist with timely, flexible and appropriate crisis response service to individuals, their families, or caregivers,
experiencing a psych-social or situational crisis. They will intervene early and will provide urgent support to stabilize the person or
situation, and to avoid the need for more intensive intervention.
JOB RESPONSIBILITIES:
Collaborate with Lake Ridge Health Oshawa (LHO), Adult Protective Services (APS), Crisis Response Network
Coordinator (CRNC), etc. on received DSO referrals and provide service consultation to adults living with a developmental
disability and/or mental health need who are experiencing crisis as deemed eligible through MCCSS.

Provide specialized short-term Case Management to adults in crisis.

Provide guidance and expertise of sector resources to individuals navigating service options including Adult Service
Coordination Committee, Developmental Services Ontario (DSO) and Canopy.

Ensure all documentation and reports are completed in compliance with MCCSS, and agency policy and procedures.

Meet regularly with external stakeholders to prioritize, plan, partner and collaborate to create new Developmental Sector
opportunities for individuals.

Communicate with and serve as a liaison to families, members of the public, community groups and other services.

Prepare written requests / budgets and present cases and budgets to small and large groups, including Canopy Support
Services, Community Networks of Specialized Care, DCRC, DMHS, LHN, DRPS, DSO, etc.

Develop Crisis plans or action plans with measurable goals, objectives and outcomes and attend meetings as appropriate.

Support the matching and linking of various services and supports, as required by each individual, by providing, where
appropriate, the documentation including; Individualized Support Plan, Social history, behaviour assessment, behaviour
support plans and other supporting documentation.

Attend applicable case conferences, local and regional committees, and other meetings to foster case resolution initiatives
for individuals accessing services. Collaborate with external partners regarding complex support needs (i.e. DCRC, CNSC).

Maintain ongoing service user records, and other documentation with accuracy in AIMS and update service user
information as needed. Ensure timely notification to Developmental Services Ontario (DSO) of service user changes and
requests.

Advocate for individual supports and navigate pathways through DS services sector and liaison with the Urgent Response
Manager through regular discussion, coaching, mentoring, and work planning, supporting goal attainment and achieving
work plan outcomes. Liaise with other CLAPW and external teams to ensure quality service is provided.

Post Expires
2025-04-05

Education Requirements
Post-Secondary Degree or diploma in Human Services / Social Services – minimum of 2 year College Diploma.

Employment Type
Full Time

Base Salary
$66,560 per year to start CAD

Job Benefits
Full Benefit package